Dear Dr. Maite Moreno:

I am writing this email letter to especially thank you for the professional and courteous services I received at your office.

First, I have to admit that I went to Tijuana against the advice of my friends who actually knew nothing about the quality of the dental services and/or the cleanliness and the safety of Tijuana City. Always when I am getting ready to take a trip to Mexico, China, Thailand or wherever, my friends warn me that the country is dangerous and I may not live to get back home. But, because they are shooting someone almost every day here in Sacramento, I always tell them that I am on my way to a safer city. As expected I found Tijuana a modern, clean and interesting city and never felt any concern at all for my safety.

Of course, my friends also warned me that the quality of the dental work in Mexico would be questionable. My longtime, overpriced and often aloof Sacramento dentist also tried to scare me out of going to Mexico. That’s par for the course here. But I found that you had a Master of Science Degree from the University of Michigan including a letter of commendation from the head of the School of Dentistry, Brian R. Lang, Professor Emeritus. I was pleased to find that you further studied at USC and had additional plaques from various Mexican schools. You specialize in dental implants which I assume is a step beyond normal dentistry. I was further impressed that you are making a presentation at the “Nobel Biocare World Tour” convention in Mexico City in July. To put things in perspective, you are obviously more qualified than my regular dentist, who warned me about the dental services in Mexico.

Even with the costs of flying from Sacramento to Tijuana twice and the hotel bills, I saved probably $2,500.00 U.S., which I can put to good use otherwise. But it is not because of the savings or the quality of the work that I am writing this letter. I often find doctors and dentists to wear that “professional cloak of authority” that sort of says to you, “I am the superior one, treat me with utmost respect”. In contrast, I found you to be pleasant, considerate and concerned with my well being. You even shared a lunch with me and there was not even a hint of a superiority complex. It is because I left your care with a feeling that you were my friend as well as my dentist that I am taking the time to write you.  I hope  you have a wonderful time in Mexico City.

Richard M. Patton

July 10th, 2008.